General Vacancies
Warranty Claims Engineer
Benefits: Competitive Salary, Pension, Health Insurance, Life Insurance, Luncheon Allowance and more, including excellent career development opportunities
Hours
37.5 hours per week. Due to the nature of this position, hours may vary in line with business needs.
The Role
Drawing on your sound technical knowledge you will be required to provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our clients.
Main Duties
Telephone response
- To handle all incoming calls in a polite, efficient and pro active manner, in line with the department service levels and company standards
Claim assessment
- To ensure that the warranty is valid and that the claim requested is covered by the warranty
- Register all conversations and details of the claim onto Mondial’s in house and or client computer system database
- Approval of valid claims and recording details
- Where a claim is deemed to be invalid and cannot be accepted, advise the claimant in a fair and reasonable manner
Claims Department Administration
- Ensure Dealers are adhering to agreed claims procedures and self-authority claim limits
- Filing of warranty claims
- Printing and sending out of claim payment statements
Correspondence
- To reply to all requested correspondence within defined time scales, ensuring the departmental standards are adhered to.
Scheme Management
- Collective responsibility to ensure claim payments are made within department time scales
- Collective responsibility of scheme and dealer claims performance
Audits
- To carry out on site dealer & postal audits of warranty claims. Additional training will be provided
Additional Duties
- To carry out any additional duties as requested by the department Manager.
Essential Skills / Attributes
- City and Guilds Motor Vehicle Technician
- Thorough knowledge of motor vehicle warranty
- Sound technical knowledge
- Good commercial focus
- PC skills
- Excellent telephone manner
- Excellent letter writing ability
Aptitude / Personality
- Self motivated
- Organised with strong administration skills
- Team Player
- Able to communicate confidently with dealers, clients, customers and suppliers
- Flexible
- Diplomatic
- Able to work under pressure
- Calm
- Lateral thinker
- Committed to the ethos of service excellence
