Volkswagen Warranty Sales & Development Manager

Volkswagen Warranty Sales & Development Manager

Passenger Cars & Commercial Vehicles

Benefits

Company Car, Competitive Salary, Pension, Health Insurance, Life Insurance, Luncheon Allowance and more, including excellent career development opportunities

Hours

Thirty-five hours per week.  However, due to the nature of this role hours will vary in line with the needs of the business.

The Role

Excellent communication skills are required to service and build professional relationships with all relevant Volkswagen Retailers & Volkswagen Commercial Vehicle Van Centres within a defined territory in order to maximise warranty sales and optimise warranty service levels

To achieve agreed and budgeted annual objectives.

Territory

London area/M25, Hertfordshire, Bedfordshire, Cambridgeshire, Suffolk, Norfolk, Essex

Main Duties

Secure total Dealer network support

• Secure, maintain and develop total Dealer network support through planned, structured visits in line with client requirements.  As a guide, it is anticipated that two Dealer visits per day should be achieved and each Dealer should be visited a minimum of every six to eight weeks.

Increase Warranty sales volume

• Increase Approved Used Car Warranty sales penetration in both volume (units sold per Dealer) and cover length (extended warranty cover).
• Discuss, agree and implement action plans within dealerships to achieve increases in Warranty sales volumes.
• Utilise management reports and statistics to discuss and implement plans for warranty business development and growth.

Dealer Warranty training

• Assist in the development of dealer training packages to encourage product awareness and increased sales.
• Conduct Warranty training for dealership staff, monitor subsequent performance levels and review further training needs where necessary.

Monitor and control Dealer claims rates

• To be responsible for the management and control of dealer loss ratio (burn-rate) performance and the implementation of remedial action plans where necessary.
• Ensure that all dealer Service/Aftersales Departments are fully appraised of cover levels and claims procedures.
• To implement and advise of self-authority restrictions when appropriate.

Additional responsibilities:

• Assist in the development of Warranty sales incentive programme with the responsibility of presenting the scheme to dealer staff, monitoring performance, communicating performance levels and awarding incentives.
• To assist as appropriate in the Company’s management of credit control with respect to dealers.
• Gather and relay accurate competitor activity within the designated territory.
• To intervene as appropriate in “goodwill” matters in order to resolve dealer or customer concerns.
• Gather and relay relevant dealer feedback regarding the structure and operation of the clients Warranty Services.
• Assist the client in the “policing” of their Approved Used Car Programme through audits of dealers’ sales files and used car stock.
• Liaise with various Volkswagen field teams and provide support where required.  Attend Area meetings as required.

Essential Skills & Attributes

• Retail experience in the motor trade and/or sales experience
• Independent
• Excellent communicator
• Self-starter with the ability to build relationships at all levels
• GCSE qualifications or equivalent
• Well Presented

Desirable Skills & Attributes

• F&I / warranty retail experience
• Field sales/territory management experience
• Presentation skills
• Training skills
• Proven track record in growing business
• A level qualifications or equivalent
• Outgoing
• Personable

How to apply

Please send your current CV and covering letter to recruitment@mondial-assistance.co.uk stating the reference VWWSDM1008W as the subject of your email.