Warranty Field Sales Manager

Warranty Field Sales Manager

Benefits:        Competitive Salary, Pension, Health Insurance, Life Insurance, Luncheon Vouchers and more, including excellent career development opportunities

Hours

Thirty-five hours per week.  However, due to the nature of this role hours may vary in line with the needs of the business.

The Role

As a confident and professional individual you will be required to service and build professional relationships with all relevant car dealers, within a defined territory, with a determination to maximise warranty sales and optimise warranty service levels.

You have experience in handling and working to set budgets and achieving annual objectives.

Main Duties

Secure total dealer network support

• Secure, maintain and develop total Dealer network support through planned, structured visits in line with client requirements.  As a guide, it is anticipated that two to three Dealer visits per day should be achieved and each Dealer should be visited a minimum of every six to eight weeks.

Increase Warranty sales volume

• Increase Approved Used Car Warranty sales penetration in both volume (units sold per Dealer) and cover length (extended warranty cover).
• Discuss, agree and implement action plans within dealerships to achieve increases in Warranty sales volumes.
• Utilise management reports and statistics to discuss and implement plans for warranty business development and growth.

Dealer Warranty training

• Assist in the development of dealer training packages to encourage product awareness and increased sales.
• Conduct Warranty training for dealership staff, monitor subsequent performance levels and review further training needs where necessary.

Monitor and control Dealer claims rates

• To be responsible for the management and control of dealer loss ratio (burn-rate) performance and the implementation of remedial action plans where necessary.
• Ensure that all dealer Service/Aftersales Departments are fully appraised of cover levels and claims procedures.
• To implement and advise of self-authority restrictions when appropriate.

Additional responsibilities:

• Assist in the development of Warranty sales incentive programme with the responsibility of presenting the scheme to dealer staff, monitoring performance, communicating performance levels and awarding incentives.
• Emergency Service is an integral part of the Warranty package, therefore, responsibilities will include assisting in resolving any issues connected to any Mondial-managed service.
• To assist as appropriate in the Company’s management of credit control with respect to dealers.
• Gather and relay accurate competitor activity within the designated territory.
• To intervene as appropriate in “goodwill” matters in order to resolve dealer or customer concerns.
• Gather and relay relevant dealer feedback regarding the structure and operation of the clients Warranty Services.
• Assist the client in the “policing” of their Approved Used Car Programme through audits every trimester of dealers’ sales files and used car stock. Ensure continuous improvement of audit performance through structured and targeted training.

How to apply

Please send your current CV and covering letter to recruitment@mondial-assistance.co.uk stating the reference WFSM0908W as the subject of your email.