Training and Development Executive

 

Training & Development Executive

Benefits

Competitive Salary, Pension, Health Insurance, Life Insurance, Luncheon Allowance and more, including excellent career development opportunities

Hours

35 hours per week.  Due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5, therefore hours will vary in line with business needs.  Some travel may be required in line with business needs.

The Role

This is an exciting opportunity to get involved in our growing Travel Claims Team and the wider Travel Operations division to design, deliver and co-ordinate development programmes and specific training courses to employees.

Direction on the training will be provided by the Claims Manager and People, Performance & Development Manager, and you will be required to ensure that the highest standards are maintained in line with all company accreditations.

Strong administration and organisation skills are required in order that you are efficient in updating all training records and completing all associated administration.

Main Duties

Source, develop and deliver the following as directed by the People & Performance Development Manager

• All Travel Claims and some Operations & Customer Service Induction programmes
• Group training courses
• One to one coaching and/or development sessions
• Ad-hoc courses

Product Knowledge

• To be fully aware of all processes and procedures within Travel Operations and ensure that product knowledge is up to date

Training & Coaching

• Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome
• Liaise with the Travel Operations Management Team to provide training and ongoing support for all employees and implement relevant training solutions as required
  

Learning Needs Analysis

• Through regular liaison with the Travel Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance
• Produce and maintain up to date information on current competencies within Travel Operations in order to provide analysis of existing staff skills and agree development areas with Team Managers and where appropriate, Learning & Development Coaches

Training Records & Literature

• Maintain training records, identifying suitability, to both the individual and the relevant Operation’s departments of all training or development carried out
• Prepare all documentation for training to be delivered and complete all associated administration
• Report all training and development needs identified for individuals to the People, Performance & Development Manager using course feedback reports, Appraisals, Management requests or other sources available
  
• Submit training returns, training assessments and performance monitoring reports to the People, Performance & Development Manager
• Maintain all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates

Project work

• Conduct training needs analysis, ongoing development programmes or other ad hoc projects as required by the People, Performance & Development Manager

Essential Skills and Attributes

• Be conversant with practical training needs analysis and evaluation techniques
• Proven experience working in an employee development role within a call centre environment
• Excellent presentation skills with previous experience in designing and delivering training and development programmes
• Strong administration and organisational skills
• Excellent telephone manner
• Good knowledge of Word, Excel, PowerPoint, (training will be available)
• Excellent communication and interpersonal skills
• Flexible and adaptable to changing situations
• Patient and adaptable
• Mature and confident approach to work duties
• Self motivated
• Meticulous
• Evidence of a creative and innovative approach to designing and delivering effective training/development solutions
• Well presented in line with working within a corporate environment
• Educated to ‘GCSE’ Level standard or equivalent to include Math’s and English

Desirable Skills and Attributes

• Educated to ‘A’ Level standard or equivalent
• Have a nationally recognised training qualification
• Knowledge of NVQ’s and other training initiatives
• Experience of training and/or the provision of training in a non-assistance customer service environment

How to apply

Please send your current CV and a covering letter to recruitment@mondial-assistance.co.uk stating the reference TCT1108BM as the subject of your email.