How long will the application process take?

This will depend on the role that you are applying for.

If it is a role within our Customer Services you will initially be required to take part in a telephone role-play during which we will assess your phone manner and ask about any relevant previous experience.

If you score well in your telephone role-play you will then be invited to attend an Assessment Centre and we usually hold the Assessment Centre within a few days of the telephone role-play.

If you are successful following the Assessment Centre you will be invited in for a formal interview with the department manager.

Roles which are not based in our Customer Services do not follow this procedure and so the length of the recruitment process may vary.

Regardless of the role that you are applying for, if you are successful in the initial stages, you will be invited in for an interview and it can take anything from 3 days to a couple of weeks to organise all the interviews but we will advise you of the outcome of your interview as quickly as possible.

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• How quickly will I hear back about my application?
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• How long will the application process take?
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