Roadside Technician

Objective of the Role

To provide a professional, effective and quality roadside assistance service to drivers.

Hours

Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

Main Duties:

Roadside Assistance and Repair

• To attend all breakdowns as requested by the Operations Centre within the requisite time period. 

• To effect all repairs efficiently, competently, and to the correct standard. 

• To maintain and develop skills in all aspects of repair, service and maintenance. 

• To make full use of all equipment and training provided to ensure maximum roadside repair rate. 

• To inform the Operations Centre of the outcome of each job to request further assistance if required.

Customer Service

• To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.

Vehicle Maintenance

• To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. 

• To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.     

Stock Control 

• To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. 

• To proactively manage parts stocks in line with the real requirements.

Telephone Assistance

• To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.

Administration

• To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. 

• To ensure all warranty and goodwill procedures are followed.

How to apply

If you would like to apply for this position, please send your current CV and covering letter to recruitment@mondial-assistance.co.uk quoting reference RT0908, alternatively you can send your email to us by post. Click here for our address.

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