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Mondial Assistance is a vibrant and energetic company
that believes in offering employees an opportunity to build a challenging
career that will have long lasting benefits. We open our doors to you through
this website to provide direct access to career
opportunities.
Mondial Assistance in the UK has seen
exceptional year on year growth and now supports 22 motor manufacturers and a
multitude of travel trade and blue chip financial organisations. We operate
dedicated services in our client's names, building on their brand values,
striving to provide innovative added value services designed to enhance our
clients' customers experiences at every stage leading to customer loyalty. Our
modern UK headquarters are based in Croydon and we are one of the areas largest
companies employing over 800 employees.
Our Culture
Challenging
Development
Training
 Working together as a team and sharing ideas
means everybody plays a part in the success of the Company and has a say in
shaping its future.
Mondial recognises that the happiness of its
staff is paramount to achieving its goals. Therefore a great deal of time is
devoted to ensuring that there is a positive working environment combined with
the identification of relevant training needs and rewards for hard work.
Everyone is encouraged to work on a first
name basis including the Managing Director and the staff Intranet has
photographs of every member of staff. Regular team meetings are held for staff
to share their views and suggestions. Staff input is highly valued and everyone
is given an opportunity to voice their thoughts.
The Company operates an open door policy,
giving staff access to the management teams. All executive board members make
it a priority to regularly tour the offices and keep themselves up to date with
any new developments. All supervisors and managers hold quarterly meetings
where staff are advised on the Company’s direction, progress and development,
etc.
Feedback from the floor is welcomed and
staff are encouraged to ask questions. These presentations are attended by the
Directors who provide information and answer any questions that may arise.
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 As a Company, our focus is on the high quality of the
services that we provide and we are renowned for our ability to always deliver
that quality. By following our values at all times, we are able to maintain our market position and we take pride in
delivering a service that exceeds the expectations of both our customers and
clients. Customer satisfaction is
our goal! The Mondial Assistance management team is 100% focused
on working in partnership with clients to provide services to their customers,
building on the clients brand values and objectives in order to maximise
customer satisfaction.
Research has shown that our commitment to customer
satisfaction has helped our clients achieve the highest rates of customer
retention within their fields of business. Mondial believes that expert
customer service management helps clients keep their customers. Quite simply,
that’s what we feel quality customer care is all about.
 As a welcome to Mondial Assistance an induction meeting
is foreseen for all the new staff in order to introduce the Company, clients
and services, to highlight the brand values and to look at the impact of each
role on the organisation.
A handbook is also provided and is designed to
communicate the main terms and conditions of employment and applies to all full
and part-time, permanent UK and Northern Ireland based employees of Mondial
Assistance (UK) Limited.
It sets the main terms and conditions of employment with
the company and is a guide to our Company philosophy, policy and practices and
will guide the staff throughout his career at Mondial Assistance (UK) Limited.
Our strong position in the assistance market can be
attributed in a large part to the commitment, dedication and enthusiasm of our
employees. We believe in investing in people, offering opportunities for
personal and career development, and providing a competitive pay and benefits
package. We have become market leaders in assistance provision, by the
commitment and quality of all our employees.
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 Mondial fund and actively encourage staff to
obtain professional qualifications that will be of benefit to their job and aid
their career progression within the Company, such as relevant NVQs, in addition
to paid study leave. It is mandatory for staff to attend internal courses and
employees also have the opportunity to attend external courses such as those
offered by the CIM. We are also currently promoting Individual Learning
Accounts to enable staff to specifically improve their IT skills with the
possibility of obtaining recognised Europe wide qualifications.
Professional growth is encouraged with the
potential for a new starter, coming in as a level 1 Co-ordinator, to progress
to Supervisor level within 36 months (the levels are Co-ordinator level 1,
level 2, level 3 and then Supervisor). The next level after Supervisor is
Manager, which can be achieved within a further 12 months.
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